Frequently Asked Questions (FAQ)

What is SeekMyCare?

SeekMyCare is India’s zero-commission healthcare discovery platform with freemium model. It helps users find trusted human healthcare providers, veterinary care, pharmacies, and medical equipment rentals — all through free listings and free bookings.

Does SeekMyCare provide healthcare services directly?

No. SeekMyCare does not provide medical services or advice. All services are delivered by independent providers who manage service quality, delivery, and compliance.

How do I create an account?

You can create an account by clicking “Get Started” on the website or app and completing the registration process with your contact details.

How do I book a service on SeekMyCare?

Browse available services, select a provider, and submit your booking request. You will receive confirmation once the provider accepts your request.

Are there any fees for using SeekMyCare?

SeekMyCare does not charge commissions on healthcare services. Some optional features are freemium-based, like verified badges for providers or health locker services for patients. All service payments are made directly to the provider.

How does SeekMyCare handle follow-ups?

SeekMyCare automatically sends follow-up notifications via email, WhatsApp, or in-app messages to improve patient engagement and experience. Examples include:

  • Booking confirmation
  • Pre-visit reminders
  • Post-visit health check-ins
  • Review & rating requests
  • Optional care nudges

These are informative only and do not provide medical advice.

What if there is an issue with a service?

Any service-related concerns should be addressed with the provider directly. You can also submit a support ticket on SeekMyCare, and we will assist in coordinating with the provider.

Is my personal and payment information secure?

Yes. SeekMyCare uses secure payment gateways for optional subscription features and follows industry-standard security practices. Personal information is handled according to our Privacy Policy.

How can I contact SeekMyCare support?

Reach our support team via a ticket or visit the Contact page.