Privacy Policy

At SeekMyCare, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data in compliance with applicable laws and industry standards.

1. Information We Collect

When you use our platform, we may collect:

  • Personal details: name, email, phone number, address
  • Health-related information necessary for service discovery (e.g., medical requirements, service requests)
  • Booking, order, or rental request history
  • Device and usage data for platform performance and analytics

2. How We Use Your Information

We use collected information to:

  • Provide discovery and booking/order/rental facilitation
  • Send follow-up emails, reminders, and notifications (non-medical)
  • Ensure proper matching of users with providers
  • Improve platform functionality and user experience
  • Maintain compliance with legal or regulatory obligations

3. Data Sharing

SeekMyCare does not sell, rent, or trade your personal information. Data may be shared only to:

  • Verified service providers to fulfill your requests
  • Trusted third-party partners such as IT services, analytics, or email/notification services
  • Comply with legal or regulatory requirements

All third-party partners are contractually obligated to handle your data securely and only for the intended purpose.

4. Data Security

We implement reasonable technical and organizational measures to protect personal data from unauthorized access, disclosure, or destruction. However, no online platform can guarantee absolute security.

5. Cookies and Tracking

Currently, SeekMyCare does not use cookies or tracking technologies. If implemented in the future, cookies may be used for:

  • Essential website functionality
  • Remembering user preferences
  • Analytics and performance monitoring

6. User Rights

You may request access, correction, or deletion of your personal information, subject to legal and regulatory requirements. Users may also withdraw consent where applicable.

You can exercise these rights by contacting our support team or via our Contact page.

7. Follow-Up Emails & Notifications

SeekMyCare may send automated notifications to enhance your experience, including:

  • Booking confirmations
  • Pre-visit reminders (24 hours before)
  • Post-visit engagement check-ins (24–72 hours after)
  • Review and rating requests
  • Optional care nudges with your consent

Note: These messages are informational only. SeekMyCare does not provide medical advice or diagnosis.

8. Data Retention

We retain personal data only as long as necessary to provide services, comply with legal obligations, or resolve disputes. Health-related information is stored securely and limited to what is required for service discovery and facilitation.

9. Updates to Privacy Policy

SeekMyCare may update this Privacy Policy at any time. Changes will be posted on this page with immediate effect. Continued use of the platform indicates acceptance of updated terms.

For any privacy-related concerns, contact us via our Contact page.