Refund & Cancellation Policy

This policy explains how cancellations, complaints, and platform-related inquiries are handled on SeekMyCare.

1. Business Model

SeekMyCare is a freemium healthcare discovery platform. We enable patients to find and request services from independent providers (human healthcare, veterinary, pharmacies, and equipment rentals) at no cost. SeekMyCare does not charge commissions or process service payments.All payments for services, products, or rentals are handled directly between the customer and the provider.

2. Platform & Booking Requests

SeekMyCare only facilitates discovery and booking requests. No money is held or processed by the platform. Since we do not collect service fees, there are no platform-related refunds for service charges.

3. Cancellations

Cancellations of appointments, rentals, or orders must be handled directly with the provider. Each provider may have their own timelines, policies, or charges. SeekMyCare is not responsible for service-level cancellations.

4. Complaints & Resolution

If you encounter any issues with the platform experience (not the service itself), you can contact our support team via Contact page. SeekMyCare will assist with platform-related queries, booking facilitation, or technical support.

5. Follow-Up & Notifications

SeekMyCare may send automated follow-up messages for engagement and experience feedback. These include booking confirmations, reminders, and post-visit check-ins. No medical advice is provided in any communication.

Reach us anytime via our Contact page.